Innovative solutions
Technology services that innovate as you do
Apply our deep knowledge in the technology outsourcing market and business services industry to accelerate innovation and deliver seamless experiences at every touchpoint throughout the customer journey.
Real results
Samsung: Partnering to Create an Intelligent and Efficient CX Operation
Samsung applied speech and data analytics to streamline operations. Rather than needing supervisors to review calls manually, they can now let the system do the work for them. Since incorporating Sam, the improvements have been so significant that Samsung Electronics Benelux has completely shut off email and Samsung chat as customer support channels.
Capabilities
Deliver seamless pre-and-post-sale support
Customer journey management
Completely integrated journey management across the entire customer lifecycle.
Tech support
Efficient and effective technology outsourcing support for all customers, including both consumers and business clients.
Process excellence
Streamline processes to optimize efficiency and improve business results.
One, integrated office
Integrate both CX and back-office functions to ensure high-quality, consistent customer interactions at every touchpoint.
Gain expert insights
Gain and retain more customers with exceptional care that spans the entire customer lifecycle. With our deep industry experience and global scale in technology outsourcing, you can immediately apply proven strategies and best practices that will accelerate transformation and drive real business results.
CSAT
decrease in transaction volume
revenue
second improvement in AHT
The impact
See how other technology companies are already delivering on their brand promise
Increase your knowledge
Meet the experts
At Teleperformance, we only hire the best in the business
