“Let’s take care of each other. Let’s be human together.”
– Daniel Julien, Teleperformance Founder and CEO

“Let’s take care of each other. Let’s be human together.”
– Daniel Julien, Teleperformance Founder and CEO

Crisis Management and Support Services for Overcoming COVID-19

A global leader in customer experience management, Teleperformance has established operational best practices for mitigating disruptions and providing crisis-response services:

  • For citizens, by providing around-the-clock help lines

  • For companies, by supporting supply chain logistics, grant management, charitable endeavors, and more

  • For governments, by managing contact tracing, care center lines, citizen repatriation, and vaccination logistics and support services

With our global scale and reach, Teleperformance is uniquely qualified to deliver a wide range of essential support services in over 265 languages and dialects, across 80 countries.

 

When speed and agility critical necessity to effective crisis management, Teleperformance has already delivered COVID-19 response services, including:

  • COVID-19 Citizen Hotline: An inbound line for essential services to provide guidance on coronavirus causes, symptoms, and precautionary measures, with emergency call capabilities for medical screening of symptoms

  • Government Payout Line: A line to support inquiries on government payouts to poverty-stricken citizens

  • Government Economic Support Measures: A hotline for inquiries on grants for small and medium-sized businesses

  • Contact Tracing and Care Center: A hotline that offers proactive social monitoring for quarantined and high-risk individuals

  • Citizen Repatriation: Outbound calls to inform about social or humanitarian departure flights to aid the repatriation of citizens from abroad during the pandemic

  • Donations Line: A support line dedicated to receiving donations for vulnerable groups
Item 1

Test

Facilitate remote symptom check and diagnosis, scheduling tests, and advice on symptoms and scheduling of doctor’s appointments
Item 1 (1)

Track

Proactive monitoring and reporting on symptom changes and providing information
Item 1 (2)

Trace

Active information dissemination and communication with individuals in contact with patients
Item 1 (3)

Care

Support on self-isolation living and access to essential services

Contact Us

 

 

Thank you for your interest in Teleperformance's services. An interaction expert will contact you shortly. To complete the form below, please start by filling out the reason for your contact.